Shipping Information

All orders are printed and dispatched from Los Angeles, California.

All orders Cut Off time is 2.00pm PT/5.00pm ET Monday to Friday.

All orders placed by 2.00pm PT/5.00pm ET will be printed and dispatched that same business day.

All shipping rates exclude tax.

Orders made during the weekend and public holidays will be processed on the next business day.

We ship nationwide to all 50 states in North America.

Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming.

The delivery fee will vary depending on goods purchased and delivery methods chosen. The delivery fee is calculated by the size and weight of the items, plus the delivery location.

Delivery costs will be automatically calculated in checkout and displayed in your total costs.

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. All delivery times quoted on the website are estimates only, based on availability, normal processing size and delivery companies.

In the event we are unable to dispatch your order promptly or on the rare occasion that a product is unexpectedly out of stock, We will endeavor to e-mail, text or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

We pay our freight companies to delivery your packages according to your selection. We have cut off times to ensure we can meet the freight company dispatch deadline.

From time to time, there will be delays from the freight company due to many different reasons.  Road Closures, Sea Freight delays, Air Freight delays, Incorrect addresses, unexpected demand increase etc can be some of the reasons why some packages do not arrive in time.

Any shipping delays caused by Freight providers will need to be followed up directly with the Freight provider.  We will provide you with tracking details once your order has been dispatched.  Please check your junk/spam folder for this information if you have not received your tracking details.

Refunds will not be given for Freight Company delays.  Once the goods have been dispatched on time from our location, our obligation has been fulfilled.  If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

You acknowledge and agree that any person at the Delivery Address who receives the goods is authorized by you to receive your order. If there is no one available at the time of delivery to accept, or there is limited access to the delivery address the goods will be returned for delivery at a later date.

It is your responsibility to ensure the delivery details are correct. We will not accept responsibility for lost goods due to incorrect details provided.

We cannot and will not accept responsibility for delivery failures or delays from third party delivery companies.

Print Online shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by elements of nature or acts of God, acts of war, terrorism, riots, revolutions, or strikes or other factors or circumstance beyond its reasonable control.

Upon delivery of your order, you must examine to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. In the event the goods are damaged in transit, faulty or you received an incorrect item you may return the goods to us in accordance with the Returns Policy below.

This Refund Policy is governed solely by U.S. federal and California state law. Print Online US, LLC complies with the Federal Trade Commission (FTC) consumer refund standards and the California Civil Code §1723 regarding refund and return disclosures. All refunds and exchanges will be processed in accordance with these legal requirements.

Print Online US, LLC (35-2916392) ("we", "us" or the "Company") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use (http://www.printonlineus.com/terms-and-conditions) If you would like more information, please don't hesitate to contact us.

Your purchase is subject to rights and remedies under applicable U.S. federal and California consumer protection laws, including the Federal Trade Commission (FTC) Act and California Civil Code §1723, which provide consumer guarantees that cannot be waived or disclaimed. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product or good has a major failure when:
(a)    it has a problem that would have stopped someone from buying it if they’d known about it;
(b)    it is significantly different from the sample or description;
(c)    it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
(d)    it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
(e)    it is unsafe.

Importantly, the rights described in this policy are in addition to any rights and remedies provided under applicable U.S. federal and California state consumer protection laws, including the Federal Trade Commission (FTC) Act and the California Consumer Legal Remedies Act (Cal. Civ. Code §1750 et seq.)

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

Refunds
If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.

Subject to the requirements under applicable U.S. federal and California state consumer protection laws — including the Federal Trade Commission (FTC) refund disclosure rules and California Civil Code §1723 — refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the procedures outlined below.

Returns

Replacement or credit as remedy
If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us
To receive a replacement or credit, you must first return the item to us along with its original packaging.

Returning items within the first 7 business days in Los Angeles County, California
If we receive the returned item, or written notice from you that you will be returning the item, within the first 7 business days in Los Angeles County, California after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• (Company at fault)  if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• (Company not at fault)  if we consider that Print Online is not at fault, then:
  if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
  if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.

Returning items after the first 7 business days in Los Angeles County, California
If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 7 business days in Los Angeles County, California after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• (Company at fault)  if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• (Company not at fault)  if we consider that Print Online is not at fault, then no replacement or credit will be provided. Print Online may, however, choose to provide a replacement or credit in some cases at its discretion.

Business days in Los Angeles County, California
In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Los Angeles, California are open for business.

Shipping costs
In all cases, you must pay the costs involved in shipping the returned product back to Print Online. If we consider that Print Online is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that Print Online is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.

REFUND POLICY – U.S. FEDERAL AND CALIFORNIA LAW COMPLIANCE

Print Online US, LLC is committed to compliance with all applicable U.S. consumer protection and refund regulations, including the Federal Trade Commission (FTC) guidelines and the California Civil Code §1723, which require clear disclosure of refund policies. Unless otherwise stated, all sales are final after fulfillment, except as required by law for defective or non-conforming products.

RETURNS AND EXCHANGES

Customers may request a return or exchange within seven (7) calendar days of receipt of goods if the item is defective, damaged, or not as described. To initiate a return, please contact our support team at info@printonlineus.com within the applicable time period. Returned items must be in original packaging and condition. Upon verification, a refund or replacement will be issued within ten (10) business days through the original payment method.

DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged or incorrect, please provide photographic evidence and your order number within seven (7) days of delivery. We will investigate the claim and arrange for replacement or refund in accordance with federal and California consumer protection statutes.

NON‑RETURNABLE ITEMS

Custom printed, personalized, or clearance items are non‑returnable except in cases of manufacturing defect or legal non‑compliance. Refunds for digital or downloadable products will only be considered if the product cannot be accessed or used as intended.

PROCESSING OF REFUNDS

Approved refunds will be processed to the original payment method within ten (10) business days. Financial institutions may take additional time to post the refund. Refunds are issued in U.S. Dollars (USD).

LIMITATION OF LIABILITY

To the fullest extent permitted under U.S. and California law, Print Online US, LLC’s total liability for any refund, return, or claim shall not exceed the purchase price actually paid by the customer for the product in question. This policy does not affect any rights guaranteed to consumers under federal or state law.

Refunds
If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.

Subject to the requirements under applicable U.S. federal and California state consumer protection laws — including the Federal Trade Commission (FTC) refund disclosure rules and California Civil Code §1723 — refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the procedures outlined below.

Returns

Replacement or credit as remedy
If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us
To receive a replacement or credit, you must first return the item to us along with its original packaging.

Returning items within the first 7 business days in Los Angeles County, California
If we receive the returned item, or written notice from you that you will be returning the item, within the first 7 business days in Los Angeles County, California after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• (Company at fault)  if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• (Company not at fault)  if we consider that Print Online is not at fault, then:
  if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
  if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.

Returning items after the first 7 business days in Los Angeles County, California
If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 7 business days in Los Angeles County, California after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• (Company at fault)  if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• (Company not at fault)  if we consider that Print Online is not at fault, then no replacement or credit will be provided. Print Online may, however, choose to provide a replacement or credit in some cases at its discretion.

Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.

All orders are shipped without Signature being required (ATL, Authority to leave). The signature extra service is an extra cost that we do not provide and is not provided within our shipping rates.