Customer Help

Frequently asked questions about, delivery, file types, design and more

How can we help?

FAQ

Delivery

What time is your cut off for overnight delivery?

All orders are printed and dispatched from Los Angeles, California.

All orders Cut Off time is 2.00pm PT/5.00pm ET Monday to Friday.

All orders placed by 2.00pm PT/5.00pm ET will be printed and dispatched that same business day.

All shipping rates exclude tax.

Orders made during the weekend and public holidays will be processed on the next working day.

We do not offer Weekend Delivery Service.

How much is delivery?

Delivery starts from $5.00. Your Delivery Rates will be made available to you at checkout.

Do you offer pickup?

No we don't sorry, we are an online only operation with no retail store.

Shipping

What are your shipping rates?

Delivery starts from $5.00. Your Delivery Rates will be made available to you at checkout.

Our Freight Providers available at checkout are Fedex, UPS and US Postal Services.

File Types & Design

What file type should I upload?

Most common file types are PDF, Microsoft Word/Publisher, Images

.pdf
.doc and .docx
.pbt and .pbtx
.jpg and .jpeg
.png

PDF is recommended

For Microsoft Word/Publisher Documents, it is recommended to save as PDF to avoid text/image movement.

What else do I need to know about print sizes?

All Prints except Blueprints are printed to "Fit" the "Page Size" selected (Not stretched, but kept in ratio).

All Blueprints are printed to Scale.

We do not offer full bleed prints (printed to the edge). All printing we offer is printed with a white border edge.

What else do I need to know about designs?

No trim & registration marks: Do not include trim or registration marks in your design work.

High Resolution: Save your design file in its highest resolution to avoid blurry or pixelated prints.

CMYK Colors: Use CMYK color so your colors don't look different once printed.

Embedded Fonts: Embed your fonts so they don't change or look different once printed.

Pricing & Quality

How are your prices so cheap?

We use special techniques that help automate our business and lower the cost of our products.

Will I get good print quality?

Our equipment used are the latest 2026 Production Machines. These machines are worth hundreds of thousands of dollars and can print at a much higher quality than office and home printers.

Does your pricing include or exclude taxes?

All website pricing excludes taxes, Tax is calculated at checkout.

Get in touch

Have questions about your order, or a general enquiry?